Frequently asked questions
Are your products authentic?
Every item on OFFSCRIPT is 100% authentic. As an authorized stockist, we dispatch orders from both our Jakarta office and our verified partner warehouses in Europe and USA.
Every purchase arrives in its original designer packaging with all original tags and peripherals included.
What is the return policy?
We offer a 5-day return window from the date of delivery. All items must be in their original condition with the tags intact and unbroken. A continuous, unedited unboxing video is strictly required for all return requests to verify the condition of your order.
Orders dispatched from Europe & USA are eligible for a partial refund of the product price only. Please note that original shipping fees and import duties are remitted to logistics and government authorities upon dispatch and are therefore non-recoverable. These costs will be deducted from your final refund amount.
Will I be charged for Import Taxes?
All prices listed on our website are 100% all-inclusive. We handle all customs clearance, import duties, and local taxes (PPN & PPh) on your behalf. The price you see at checkout is the final price you pay.
When will I get my order?
- Ready Stock: 1-3 business days (shipped from Jakarta).
- Direct from Europe and USA: 10-14 business days.
How much does shipping cost?
Logistics costs vary based on your location and the shipping origin of your items.
Domestic shipments within Indonesia follow our standard local rates, while pieces shipping from our International Vaults incur a premium delivery fee. All applicable costs, including duties and taxes, are fully disclosed at checkout before you finalize your purchase.
